In 2007, I was working as an associate at The Vision Centers when I became a partner and was asked to manage the staff. With three locations and rapid growth, it was a challenge.
The biggest issue was how to find good staff. We had made some bad decisions in the past. We had hired a front desk person who was very pleasant when we were around but was rude and nasty when we weren’t. She regularly showed up late to work and one day, she didn’t show up at all. When we tracked her down, she said she was sorting things out with her boyfriend. What a monumental waste of time and money.